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FTC advisory Government agency All consumers August 19, 2026

That unexpected package you got could be a brushing scam

A scammer sends you an unrequested package using your name and address, then posts fake positive reviews under your account to boost a product's ratings.

Identity theftSocial engineeringOnline purchase

How it works

You receive a package in the mail that you did not order. The scammer used your name and address to purchase and ship it. The scammer then uses your account (or creates one) to post a fake five-star review for the product, making it appear legitimate so other buyers will purchase it. The scammer profits from increased sales while your identity is used without consent.

Red flags to watch for

  • You receive a package you never ordered or paid for
  • The package arrives at your correct address but under a name you don't recognize as ordering it
  • You later find reviews posted from your account that you did not write
  • The item is often cheap or low-value merchandise

What to do

Do not assume the package is yours just because it arrived at your address. Check your email and account history to confirm you did not order it. If you did not order it, report it to the retailer and the FTC at reportfraud.ftc.gov. Monitor your online accounts for unauthorized reviews or purchases. Consider placing a fraud alert with the credit bureaus if you believe your identity has been compromised.

If this reached you

Scam Sentinel would flag it: likely a scam Show it the text, email, or caller and you get a plain-language verdict with the reason, and exactly what to do next. A second opinion in the moment, before you tap, pay, or pick up.

Source: FTC . Scam Sentinel summarizes official guidance in plain language; it is a decision aid, not a guarantee.